Skip to main content
Study
The main entrance to the Palatine Centre

Ask us a question

Check out our Online FAQs for answers to a wide range of questions about studying at Durham.

You can contact us by clicking through to one of our dedicated Ask Us pages below, where you'll find our Ask Us enquiry forms, and we'll get back to you as soon as possible. 

 

Please note: undergraduate applicants only

Our phone line opening times for Results Day (13 August) are:

  • 13 August: 8am – 6pm BST (GMT+1)
  • 14 August: 9am – 5pm BST (GMT+1)
  • 17 August - 25 September: 10am – 4pm BST (GMT+1)

Call: +44 (0) 800 987 4120

During this time, the Ask Us enquiry form will be closed from 5pm on 12 August and will reopen at 9am on 17 August.

 

To help us answer your query, please select from the options below:

Confirmation

If you've received your results and have questions about your application, offer status, or what happens next, our admissions team will be available to help via phone and live chat.
Groups of students sitting and standing on grass with Durham Cathedral in the background

Clearing

If you're looking for a place through Clearing, please visit our Clearing pages.
Three smiling students with foliage in the background

Request to change your course or year of entry (2026)

Complete this form if you'd like to request a different course or change your year of entry on your application.
Students from University College take part in 2025 Matriculation ceremony and celebrations between Durham Cathedral and Durham Castle.

Questions about College allocation or membership

Discover more about our College allocation, membership, and accommodation and catering costs.
One of the college signpost located around the grounds

Fee status

If you aren't sure whether you are a home or an international student, you can find out more from UKCISA (UK Council for International Student Affairs).  

UK Council for International Student Affairs

We're committed to providing a high-quality enquiries service to applicants, prospective applicants, and their parents, teachers, agents, and other supporters. However, we also recognise our duty to ensure the safety and welfare of our staff. Take a look at our Code of Conduct for Enquirers with our expectations for those using our enquiries service.