How to Pay Your Invoice 

1.  Direct Debit

Direct debit is the University's preferred payment method.  This is an automatic process saving time and expense.

You need to have a UK bank account to set up a direct debit mandate.

Overseas Students will find that most UK banks offer a simple account that can pay direct debits.

Direct Debit mandates must be set up at least 14 days in advance of the expected collection date.

Your Direct Debit mandate can be set up in one of the following ways:

1. Online www.dur.ac.uk/direct.debits/ . You will need the student ID number and date of birth to access this secure web page. 
2. On paper - please request a paper mandate form from studentbilling.query@durham.ac.uk
3. If you have any queries regarding Direct Debit please email query@durham.ac.uk or telephone 01668 268875 / 01962 436874
   
   

2.  International Bank Transfer or International Card for Overseas Students -Flywire 

Not all overseas students can set up a UK bank account to operate direct debits and we have an additional method for transferring funds from an overseas bank account: 

• Visit dur.flywire.com and choose your country and the amounts you are paying in GBP 
• Choose your payment method and make your payment to Flywire 
• Enter your details and those of the student you are paying for 
• Track and confirm your payment by email, SMS or by logging into dur.flywire.com
• Pay in over 70 currencies 
• Pay by bank transfer or international credit / debit card (Alipay and Wechatpay are available) 
• Eliminate bank fees and enjoy excellent exchange rates 
• Track your payment from start to finish 
• Pay from any country and any bank 

Feel safe, with 24/7 dedicated multilingual customer support.

3.  Recurring Card Arrangement by Debit/Credit Card 

Please contact the team on one of the numbers below if you wish to set up a recurring card arrangement to schedule collection of you termly or monthly instalments.  Please do not use these numbers for one off payments.

0191 3496031

0199 3226408

0191 3496097

0191 3498234

Once an arrangement has been set up you will receive an email showing the schedule of payments.  You will receive an email after each attempt to collect a payment to advise if it was successful or unsuccessful.

Or

4.  One time Card Payment  

If you wish to make a one off payment then simply email finance.cashiers@durham.ac.uk with your student ID number number saying how much you wish to pay. The staff will partially complete a web form and send a link to you for you to enter the card details. The advantages to this method are: 

You can also pop in to make a payment in person, if you prefer to this please come to Mountjoy Centre, we are open every Tuesday and Thursday between 8.30am and 5pm.

Alternatively, we can also be contacted by telephone on the following numbers

0191 3496041

0191 3498239

0191 3496075  

5. Bank Transfer or internet banking into the Universitys Bank Account

Payment can be made by wire transfer or internet banking into the University's bank account:

Sort Code:                20-27-66

Account Code          60897507

Europe:                     IBAN GB79 BARC 2027 6660 8975 07

Worldwide:               Swift Code BARC GB22

Reference:                Please quote an invoice / transaction number or your University Student ID number

If you still have other questions, please contact the Finance Service at studentbilling.query@durham.ac.uk. Please note that we have a small team of three staff who are responding to these queries, along with performing other tasks. We hope to respond within five working days. 

If you would like someone to telephone you or to hold a “Teams” conversation please put this request in your email and someone will get in touch.

Given the global pandemic we are not operating our Cashier’s reception as normal, but are considering opening on a limited basis where a face-to-face meeting is essential. A booking system will be in operation – further details to follow.