Academic Appeals and Academic Misconduct

The Academic Quality Service Team (formerly CLAS) administers University-level appeals, and institutional disciplinary processes resulting from academic misconduct (e.g. plagiarism, examination irregularities).

Follow the links below for details, or for further information contact Student Appeals.

Code of Practice on Student Behaviour in Appeals and Complaints Matters

We are committed to dealing with complainants fairly and impartially and to providing a high quality service when investigating appeals and complaints. However we do not expect Durham University staff to tolerate unacceptable behaviour. Therefore this Code of practice sets out the University’s approach to the relatively few complainants or appellants whose actions or behaviour we consider to be unacceptable.

Consequently, this code of practice should be read in conjunction with the University’s General Regulation VII Academic Appeals and the University’s Complaints Procedure for Students.

The Full Code of Practice.

Admissions Complaints

Durham University aims to provide a high standard and quality of service for applicants and to deliver an admissions process that is consistent, fair and professional, but recognises that occasionally things may go wrong. As part of its commitment to enhancing the applicant experience, we have established a procedure to deal with complaints from applicants in a fair and transparent manner.