Academic Appeals and Academic Misconduct

The Academic Quality Service (AQS) administers University-level appeals from current or former students relating to academic decisions about their study at Durham and institutional disciplinary processes resulting from academic misconduct (e.g. plagiarism, examination irregularities).

Follow the links to the right for details, or for further information contact student.appeals@durham.ac.uk.

Admissions Complaints

Durham University aims to provide a high standard and quality of service for applicants and to deliver an admissions process that is consistent, fair and professional, but recognises that occasionally things may go wrong. As part of its commitment to enhancing the applicant experience, we have an established procedure to deal with appeals or complaints from applicants.

Appeals or complaints from prospective students relating to the admissions process are considered  by the Admissions Team who can be contacted via their online Ask Us service which can be found at: Ask Us - Durham University

Complaints and non-academic disciplinary matters

Complaints (about Academic Departments, Colleges, Societies, University services and by postgraduate students for complaints about their supervision, teaching or assessment prior to the final examination) and non-academic disciplinary matters are handled by the Student Conduct Office, based in the Student Support and Wellbeing Directorate.

Further details can be found at Student Complaint Procedure (University & Services) - Durham University

Further information relating to non-academic misconduct and discipline can be found at Non-Academic Misconduct and Discipline - Durham University

If you require further information or wish to submit a complaint form, please email student.cases@durham.ac.uk.

Code of Practice on Student Behaviour in Appeals and Complaints Matters

We are committed to dealing with complainants fairly and impartially and to providing a high quality service when investigating appeals and complaints. However we do not expect Durham University staff to tolerate unacceptable behaviour. Therefore this Code of practice sets out the University’s approach to the relatively few complainants or appellants whose actions or behaviour we consider to be unacceptable.

Consequently, this code of practice should be read in conjunction with the University’s General Regulation VII Academic Appeals and the University’s Complaints Procedure for Students.

The Full Code of Practice can be found on the Student Support and Wellbeing website.