Community Response Team

The University Security Community Response Team (CRT) was established in 2020 to support Durham Constabulary in responding to breaches of Covid-19 regulations.

The CRT now responds to reports of anti-social noise at student properties. The team is active during term time, seven days a week, from 9.30pm until 3.30am. The target response time to a report that has been relayed via 101 (the Police non-emergency number) is 30 minutes.

Photo of Durham Uni Community Reponse Team

What does the CRT do?

The CRT exists to support all residents living out in the wider community, both students and non-students, by responding to reports of anti-social noise at student properties. The CRT also proactively patrol student areas, providing a reassuring presence for students and members of the local community. The Team can provide help with directions and First Aid if required in an emergency.

How do I identify the CRT?

Members of the CRT wear a uniform and carry University ID. The CRT will be happy to show their cards when asked. The uniform is a blue and yellow high-visibility vest. There will never just be one CRT officer. The team also wear body cameras that record any engagement they have with students.

What happens when someone reports Anti-Social Noise?

The University has worked with Durham County Council and Durham Constabulary to put an Anti-Social Noise Procedure in place, codifying the action that can be taken when overnight noise from student properties causes a disturbance.

The procedure can be read here and a summary of the process follows:

1. Overnight anti-social noise at a student property is reported to 101.*

Anti-social noise includes loud noise after 11pm and before 7am.

Supporting evidence, such as audio recordings, can be sent to DCC via The Noise App once a 101 report has been made. A user guide for the app is available here. Those unable to use the noise app can keep a record of the problem on diary sheets.

Anti-social noise occurring during the day, such as loud music and other household noise at an inappropriate volume, can be reported to DCC.**

2. The University Security Community Response Team (CRT) visits the property and requests an immediate reduction in noise, informing those present about this procedure and potential further action.

(The CRT is active during term time, seven days a week, from 9.30pm until 3.30am. The target response time is 30 minutes from receipt of a report. Where a call to 101 is outside of CRT hours of operation, Durham Constabulary will, resource dependent, carry out a visit. The CRT and/or the DCC Nuisance Action Team Officer will visit on the next shift following that call if the Police are unable to attend or in order to follow up, in line with the agreed process.)

3. If the same property is reported via 101 a second time, Durham County Council (DCC) will issue a Community Protection Warning (CPW) to its residents if there is enough evidence to do so.

4. In the case of a third instance of anti-social noise, DCC will issue Community Protection Notices (CPNs) if there is enough evidence to do so.

5. Failure to comply with a CPN can result in a Fixed Penalty Notice and prosecution.

Where it is found that anti-social behaviour has occurred other than anti-social noise, reports may be shared with Durham Constabulary Police University Liaison. Information may also be shared with a student’s College where a breach of the Non-Academic Misconduct Procedure has occurred (this procedure is available online via the Student Conduct Office.

Please note that we will not be able to update individually on the outcome of every report except in accordance with established partnership agreements.

*When reporting noise at a student property to 101, please mention:

The type and extent of the noise.
The address the noise is coming from.
That you believe it is a student property.

It may also be necessary to:

Mention that the University has a Community Response Team who respond to noise complaints in student properties (from 9.30pm until 3.30am during term time).
Ask for an incident number.

101 handles a high volume of calls. Please be patient – call handlers will answer your call.

Every effort is made to make call handlers aware of student areas and the bespoke protocol in place by which Durham Constabulary handle calls relating to noise in these areas.

**Other noise complaints

The above procedure is intended to address noise associated with student parties, particularly within anti-social hours. Durham County Council has a separate process for investigating ongoing and persistent noise complaints such as regularly playing the TV loudly or talking on the phone outside during unsociable hours. Should issues arise such as these, then a complaint can be logged with DCC by calling 03000 260 000 or online at Do It Online.

Purple Line Separator

Mapping

Pinpoint is a tool created by the City of Durham Parish Council in partnership with Durham Students’ Union as a means of mapping issues of late-night noise and other forms of anti-social behaviour in Durham City Centre. Please note that by logging an incident here, you are not making a formal report, but it does inform the targeting of resources by relevant partners.

If you have any questions regarding this procedure, please email community.liaison@durham.ac.uk