Remote working can damage work-life balance, wellbeing and productivity unless clear boundaries are in place, new research finds.
The study involved Professor Jakob Stollberger from the Business School’s Department of Management and Marketing. It found that interruptions at home can disrupt focus, reduce task completion and negatively affect wellbeing.
Remote work has become a standard feature of modern employment since the COVID-19 pandemic. Many workers now expect flexibility. However, the research shows this shift brings new challenges.
Working from home increases the likelihood of “cross-domain interruptions”. These include domestic tasks or distractions that interrupt work. Even small breaks in focus can make it harder to return to tasks and maintain performance.
The study analysed daily diary entries from 87 remote workers across sectors including teaching, finance, IT and public administration. Participants recorded their workload and wellbeing four times a day over a 10-day period.
The findings revealed a pattern of rising stress and a greater need for recovery when work was interrupted by home life. Workers also reported lower levels of wellbeing.
Blurred boundaries made it harder for employees to switch off at the end of the day. This undermines the work-life balance that remote working is often expected to improve.
Researchers found that experiencing “flow” at work helped reduce these negative effects. Flow describes a state of deep focus and absorption in a task.
On days when workers achieved this state, the impact of interruptions was lower. They also reported better overall functioning and wellbeing.
Because flow can vary from day to day, the study also explored alternatives.
The research found that practising mindfulness at the start of the day can improve focus. It can also act as a substitute on days when workers struggle to reach a strong state of concentration.
Mindfulness helped participants manage interruptions more effectively and supported their overall wellbeing.
The researchers suggest several practical steps. Employees can reduce interruptions by:
Managers also have a role to play. They can support remote workers by:
Organisations can further support these efforts by offering mindfulness training. This can help employees recognise and manage work-home interruptions more effectively.
As organisations continue to debate return-to-office policies, the findings point to a more balanced approach. Hybrid working may offer the best mix of flexibility and structure.